From the outset, Kate Davies makes it clear that this book is for people “who want to know how they can create environments that encourage people to participate to the full extent of their abilities.” It is primarily for people new to line management.
Early on, she summarises the basis of her views on engagement: it is about capability, control and purpose. In this context, capability focusses particularly on having skills that can be enhanced through a desire for learning; control is about have the choice about how much to give oneself to one’s work; and purpose – having focus, making a difference and being able genuinely to enjoy what one is doing. The author uses a number of sources to describe what she means by engagement and does this simply and descriptively. More of the examples used to illustrate engagement in action would have benefitted from being in the organisational / business world – many of the stories used are from the sports and personal-endeavour environment.